Shipping Policy – MARJANA PRO LLC
Effective Date: July 1, 2025

Company Name: MARJANA PRO LLC
Location: Detroit, Michigan, United States
Email: marjana@marjana.pro
Website: https://marjana.pro

MARJANA PRO LLC is a legally registered limited liability company in the United States. For privacy and security purposes, the full business mailing address is not publicly displayed. Verified customers, legal authorities, or authorized parties may request official contact information through our designated email address.

1. Overview

This Shipping Policy explains how MARJANA PRO LLC handles delivery of physical items sold through Marjana.pro. Please read this policy carefully before placing your order.

2. Digital Products

Most of our offerings (eBooks, downloadable lessons, spiritual readings, etc.) are digital and delivered via email immediately after purchase or within 24 hours. These items do not require physical shipping and are non-refundable once delivered.

3. Physical Products

We offer limited physical products, such as talismans, gemstone jewelry, and spiritual amulets.

  • Processing Time: 2–5 business days (excluding weekends and holidays).
  • Made-to-Order Items: Products that are custom-made (e.g., using your name or birthdate) may require up to 14 days before shipment.

4. Shipping Destinations

We currently ship to:

  • All 50 U.S. states
  • Canada and select international countries
  • Some international orders may be denied or reviewed due to local spiritual or import restrictions.

5. Shipping Fees

Shipping fees are calculated during checkout based on your location and preferred shipping method.

  • You will see the final shipping cost before confirming your order.
  • We reserve the right to adjust shipping fees in case of remote or restricted areas.

6. Tracking & Delivery

Once your package ships, you will receive an email with a tracking number.

  • Delivery times vary by location and carrier.
  • Standard U.S. shipping: 3–7 business days.
  • International shipping: 7–21 business days (subject to customs clearance).
  • Delivery is considered complete upon carrier confirmation, even if the customer is unavailable to receive it.

7. Customs, Duties & Import Taxes

International buyers are solely responsible for:

  • Any applicable customs duties, VAT, or import fees.
  • Ensuring the product is permitted by their country’s laws.
  • We are not liable for customs delays, refusals, or seizures.

8. Return and Refund Policy

Due to the spiritual nature of our physical items, especially those prepared by hand or customized, all sales are final and non-refundable.

We do not accept returns or exchanges unless the product arrives damaged or defective.

To request a replacement for a damaged item, contact us within 48 hours of delivery with photographic proof.

9. Incorrect Addresses or Delivery Issues

Customers are responsible for entering correct shipping information.

  • We are not liable for packages lost due to incorrect addresses.
  • Reshipping due to customer error will incur additional charges.

10. Delivery Partners

We use trusted delivery services such as USPS, UPS, FedEx, and DHL depending on your region. We are not responsible for carrier delays or service disruptions.

11. Restricted Shipping

We do not ship to countries under U.S. sanctions or areas with known delivery risks. Orders from such locations may be cancelled and refunded.

12. Contact Us

For questions about shipping, email:

📧 marjana@marjana.pro